Website Privacy Notice

Last updated: 4 September 2026

1. About this notice

Ede’s (UK) Limited respects your privacy and is committed to protecting your personal data.

This notice explains how we collect, use, store and share personal data when you:

• visit our website;
• submit an enquiry or request a quotation;
• contact us by telephone, email or another method;
• receive services from us;
• represent a customer, supplier, partner or other organisation;
• receive business-to-business communications from us; or
• otherwise interact with Ede’s.

This notice does not cover personal data that we process about employees or job applicants under our separate employment privacy notices.

2. Who we are

Ede’s (UK) Limited is the controller responsible for the personal data described in this notice.

Company name: Ede’s (UK) Limited
Company number: 05304354
Address: 169 Garth Road, Morden, Surrey, SM4 4LF
Telephone: 020 8773 6700
Email: sales@edes.com

Questions about this notice or requests concerning your personal data should be sent to the contact details above.

3. Personal data we collect

The personal data we collect depends on how you interact with us. It may include:

Contact and identity information

• your name;
• job title;
• organisation;
• business address;
• email address;
• telephone number; and
• other contact information you provide.

Enquiry and quotation information

• the services you are interested in;
• the details included in your enquiry;
• project, property, relocation or storage requirements;
• preferred dates and locations;
• information about how you heard about us; and
• correspondence relating to an enquiry or quotation.

Please do not provide sensitive or unnecessary personal information through our website enquiry form.

Customer and service information

Where you or your organisation use our services, we may collect:

• customer and project contact details;
• site and delivery information;
• instructions, correspondence and service records;
• records relating to quotations, contracts and payments;
• information needed to manage access to customer sites;
• asset, inventory and storage records where they relate to an identifiable person;
• photographs or other project evidence where necessary; and
• records of complaints, incidents or customer-service enquiries.

Business contact information

We may process professional contact details relating to customers, prospective customers, suppliers, advisers and business partners.

This may include information obtained from:

• your organisation;
• professional networking platforms;
• company websites;
• public registers and business directories;
• referrals; and
• reputable business-information providers.

Technical and website information

When you use our website, we may collect:

• your IP address;
• browser and device information;
• the pages you visit;
• the date and time of your visit;
• the website or search engine that referred you to us;
• interactions with website forms; and
• information collected through cookies or similar technologies.

Further information is provided in our Cookie Policy.

4. How we use your personal data

We may use personal data for the following purposes.

Responding to enquiries and providing quotations

We use your information to respond to questions, understand your requirements, arrange surveys and prepare quotations.

Our lawful bases are taking steps at your request before entering into a contract and our legitimate interests in managing enquiries and developing our business.

Providing and managing our services

We use personal data to plan, coordinate and deliver our relocation, storage, IT, recycling, furniture and associated services.

Our lawful bases are performing a contract, taking steps before entering into a contract and our legitimate interests in delivering and managing services for our customers.

Where our customer is an organisation rather than an individual, we generally rely on our legitimate interests in communicating with the people responsible for the contract or project.

Managing customer and supplier relationships

We may use contact details and correspondence to manage our relationships, maintain business records, process payments, resolve queries and provide customer support.

Our lawful bases are performing a contract, complying with legal obligations and our legitimate interests in operating and administering our business.

Improving our website and services

We may use website and enquiry information to understand how people use our website, maintain its security and improve its content and performance.

For essential website functions and security, we rely on our legitimate interests. Where non-essential cookies or analytics require consent, we will ask for consent before using them.

Business-to-business marketing

We may use relevant professional contact details to provide information about Ede’s services where we believe those services may be relevant to you or your organisation.

Depending on the circumstances, we rely on consent or our legitimate interests in promoting our services to business customers and developing business relationships.

We comply with the Privacy and Electronic Communications Regulations where they apply. Every electronic marketing communication will provide a clear way to unsubscribe.

You can object to direct marketing at any time by contacting info@edes.com or using the unsubscribe option in the communication.

Legal, regulatory and security purposes

We may process personal data to:

• comply with legal and regulatory requirements;
• prevent or investigate fraud and misuse;
• maintain the security of our website, systems, premises and services;
• manage complaints and disputes;
• establish, exercise or defend legal claims; and
• cooperate with regulators, courts and law-enforcement bodies.

Our lawful bases are compliance with legal obligations and our legitimate interests in protecting our business, customers and legal rights.

5. When we share personal data

We may share personal data, where necessary, with:

• website-hosting and website-support providers;
• IT, email and cloud-service providers;
• customer relationship and business-management systems;
• analytics providers, where the required consent has been obtained;
• payment, accounting and financial-service providers;
• professional advisers, including solicitors, accountants and insurers;
• subcontractors and service partners involved in providing an agreed service;
• regulators, courts, public authorities and law-enforcement bodies;
• potential purchasers, investors or advisers involved in a business sale or restructuring; and
• other parties where you have authorised us to share the information.

We require organisations processing personal data on our behalf to protect it, keep it confidential and use it only for the agreed purposes.

We do not sell personal data to third parties.

6. International transfers

Some of our technology and service providers may process personal data outside the United Kingdom.

Where this constitutes a restricted international transfer, we use an appropriate legal safeguard. This may include:

• transferring information to a country covered by UK adequacy regulations;
• using the UK International Data Transfer Agreement;
• using the UK Addendum to approved standard contractual clauses; or
• relying on another safeguard permitted under UK data protection law.

You can contact us for further information about the safeguards used for relevant transfers.

7. How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

In general:

• enquiry and unsuccessful quotation records are retained for a reasonable period after the last meaningful contact;
• customer, contractual and financial records are normally retained for up to six years after the end of the relevant relationship or transaction;
• marketing information is retained until you unsubscribe, object or the information is no longer required;
• suppression records may be retained so that we can respect an instruction not to send marketing;
• complaint and legal records may be retained for as long as necessary to resolve the matter and protect our legal rights; and
• cookie and website analytics information is retained for the periods described in our Cookie Policy.

Some information may need to be kept for longer where required by law, regulation, insurance requirements or an ongoing legal claim.

8. Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.

Access to personal data is restricted to people who have a genuine business need to use it. Employees, contractors and service providers are required to keep personal data confidential and process it only as authorised.

Although we take appropriate precautions, no website or internet transmission can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for access to the personal data we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal data;
• ask us to restrict how your personal data is used;
• object to processing based on legitimate interests;
• object to direct marketing at any time;
• receive certain personal data in a portable format;
• withdraw your consent where processing is based on consent; and
• ask for safeguards relating to solely automated decisions that have legal or similarly significant effects.

These rights do not apply in every situation, and exemptions may apply.

You will not normally have to pay a fee to exercise your rights. We may ask for information to confirm your identity before responding. We will normally respond within one month, although the law allows additional time for particularly complex requests.

To exercise your rights, contact sales@edes.com

10. Cookies

Our website may use cookies and similar technologies for essential functions, security, preferences and website analytics.

Non-essential cookies will not be used unless you have provided the required consent. You can manage your choices through the website’s cookie controls.

Please read our Cookie Policy for details of the technologies used, their purposes, their providers and how long they remain active.

11. External websites

Our website may contain links to websites operated by other organisations. Those organisations are responsible for their own privacy practices.

We recommend reading the privacy notice of any external website before providing personal data.

12. Complaints

If you have concerns about how we use your personal data, please contact us first so that we can investigate:

Ede’s (UK) Limited
169 Garth Road
Morden, Surrey
SM4 4LF

Email: sales@edes.com
Telephone: 020 8773 6700

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

13. Changes to this notice

We review this notice regularly and may update it when our services, website, suppliers or legal obligations change.

The date at the beginning of this notice shows when it was last updated.